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I have my User Name and Password but it’s not working. What now?

CM/ECF Category: 
Resolving Error Messages

Your User Name and Password are case sensitive in CM/ECF. Be sure you are entering the information exactly as it was issued to you via email by the Court. Also, please make sure that you are entering your CM/ECF User Name and Password and not your PACER User Name and Password. If the problem continues, please call the Helpdesk at 1-888-318-2260.