There could be several reasons why you are not receiving the NEFs. Please check the following options:
1. Ensure that the attorney of record is listed in the docket, and that it includes "ATTORNEY TO BE NOTICED" at the bottom of the name and address. If "ATTORNEY TO BE NOTICED" does not appear on the docket below the name and address, contact the CM/ECF Help Desk for assistance. If “ATTORNEY TO BE NOTICED” appears, please proceed to step 2.
2. Check the docket and verify that your email address is correct. If it is incorrect, first file a Notice of Change of Address, Email or Law Firm Name in all your pending cases/open cases in CM/ECF. Changes to your primary email address MUST be updated through your PACER account. To do this, go to PACER.gov (link is external) and log in to your PACER account. Click Manage My Account at the top of the screen. Next, click on the Maintenance tab. Then, select Update Address Information. Enter the Reason for Update and select where to apply the updates (choose one): All Cases; Closed Cases; Open Cases; None (the preferred option is to select Open Cases). Apply updates to Selected Courts: Pacer Billing; select appropriate Court(s). Finally, click Submit.
3. Check the docket to see if the email address is listed or inactive. Verify the attorney contact information to ensure that an email address is listed under their contacts and that it does not indicate “inactive” next to it. If the email status is inactive or no email is listed, follow the steps below to update it:
A) Go to https://www.flsd.uscourts.gov/cmecf. Enter your NextGen CM/ECF login and password and acknowledge the redaction agreement before clicking Continue.
B) Click on “Utilities” and then select “Maintain Your Account.”
C) Click on the “Email Information” button located at the bottom of the screen to add an email. A list of configuration options will appear. Ensure that the “Yes” radio button is selected for the question, “Should this email address receive notices?” Selecting “Yes” will correct the email showing as inactive. Adjust the remaining options according to your preferences.
D) When you are finished, click “Return to Person Information Screen,” and then click “Submit.” You will need to click “Submit” a second time on the following screen.
4. If you are listed on the docket and the email address is correct and active, contact your organization’s technical support or review your email settings to verify whether your server restricts email from the CM/ECF System. Additionally, ensure that the NEF is not in a bulk mail folder (junk folder). Review your Blocked Mail, Spam Mail, and Quarantined Mail as well. To ensure that the NEFs are received in your inbox, you need to mark the Court’s email address as “safe.” All NEFs are sent from cmecfautosender@flsd.uscourts.gov.
If you require further assistance, please contact the CM/ECF Helpdesk at 1-888-318-2260. The Help Desk is available from 8:30 a.m. to 5:00 p.m., Monday through Friday, excluding Federal Holidays.