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What does this error mean? "ERROR: Document is malformed or contains code which may cause an external action (such as launching an application). This PDF document cannot be accepted."

Category: 
CM/ECF
CM/ECF Category: 
Resolving Error Messages
Answer: 

This is a warning that the PDF document may pose security risks or functional issues because of its structure or the presence of executable code. It’s important to address these issues to ensure safety and proper functionality. Please follow the steps below to correct the issue.

The PDF file needs to be flattened prior to uploading it to CM/ECF.

Print to PDF (Windows)

1. Open a file in a Windows application.
2. Choose File > Print.
3. Select Adobe PDF as the printer in the Print dialog box.
4. Click Print, type a name for your file, and click Save.

Print to PDF (Mac OS)
The Adobe PDF printer is not available on Mac. However, you can use the Save As Adobe PDF option to print a file to PDF on Mac.

1. Open a file in a Mac OS application.
2. Click the PDF button and select Save As Adobe PDF.
3. Choose the Adobe PDF Settings and click Continue.
4. Type a name for your file and click Save.

Alternatively, try compressing your PDF in Adobe Acrobat:

1. Open your PDF document in Adobe Acrobat.
2. Click on File, then select Print.
3. In the Print pop-up window, select Adobe PDF from the Printer drop-down menu.
4. Click on the Properties button next to the Printer drop-down menu.
5. In the Adobe PDF Document Properties pop-up window, click on the Paper/Quality tab.
6. Click the Advanced button in the bottom-right corner.
7. Under Graphic, next to Print Quality, click on 1200 dpi and select 300 dpi from the drop-down menu.
8. Click the OK button twice to return to the Print pop-up window.
9. Click the Print button.
10. Enter your file name and click the Save button.
11. Log in to CM/ECF and file your document.

Note: After the upgrade to CM/ECF NextGen v1.6, PDFs with the following content will be REJECTED:
- Does not comply with PDF format standards
- Contains JavaScript
- Encrypted or password-protected
- Contains scripts that can launch an external application
- Contains internal attachments
- Contains audio and video content
- Created with Mac OS X using a fillable form in the Safari browser
- Created with Mac OS X using MS Word and selecting the option “Best for printing.”

PDFs with the following content will be ACCEPTED:
- Contains editable forms
- Contains hyperlinks to external websites
- Meets the PDF/A standard
- Contains optical character recognition (OCR) metadata
- Comprised of scanned documents
- Created with Mac OS X using a fillable form in the Chrome browser
- Created with Mac OS X using MS Word and selecting the option “Best for Electronic Distribution.”
If you require further assistance, please contact the CM/ECF Helpdesk at 1-888-318-2260. The Help Desk is available from 8:30 a.m. to 5:00 p.m., Monday through Friday, excluding Federal Holidays.