First, ensure that you are using the correct Username and Password. The Florida Southern District Court has transitioned to NextGen CM/ECF, which requires you to link your CM/ECF and PACER accounts. Once you have linked your filing credentials, you will only need to use your PACER account credentials to file and view documents in this court.
If you need further assistance, please contact the CM/ECF Helpdesk at 1-888-318-2260. The Help Desk is available Monday through Friday, from 8:30 a.m. to 5:00 p.m., excluding Federal Holidays.
For assistance with PACER, please call 1-800-676-6856 or access the PACER website at http://www.pacer.psc.uscourts.gov. You can also send an email to pacer@psc.uscourts.gov (link sends e-mail).