To clear your cache and cookies on most web browsers, open your browser settings and go to "History" or "Privacy." Then select "Clear Browsing Data" and ensure that "Cookies and other site data" and "Cached images and files" are checked before clicking "Clear Data." Alternatively, you can use the keyboard shortcut "Ctrl+Shift+Delete" on most computers to access this option directly. Just make sure that "Cookies and other site data" and "Cached images and files" are selected. If none of the step was helpful, please contact your IT department or seek assistance using the help feature located in the web browser.