Category:
CM/ECF
CM/ECF Category:
Resolving Error Messages
Answer:
Electronic access to documents in Social Security cases and immigration matters is limited to the attorneys or parties in the case in order to protect the privacy of the individuals involved. Social Security cases and immigration matters only allow “case participants” to access the documents through PACER. The system will prompt you to log in. Always enter your CM/ECF credentials for NextGen.
If you are case participants in the case and are unable to access a document, please contact the CM/ECF Helpdesk at 1-888-318-2260 for assistance. The Help Desk is available from 8:30 a.m. to 5:00 p.m., Monday through Friday, excluding Federal Holidays.