My PC locks up and freezes at times. What should I do?

If you get to the login screen and the system hangs when you try to complete your login, something is blocking the Secure Socket Layer (SSL) port. The systems person at your firm needs to look at the router and any firewalls the firm has set up to determine where the blocking is taking place. Attorneys at a firm may experience this problem while other attorneys at the same firm do not because they may be directed to different proxy servers.

If you find your session freezing after you click on ‘Submit,’ try using the Back button to return to the previous screen and click on ‘Submit’ again.

Comments are closed.