CM/ECF Help Desk

The CM/ECF Help Desk will provide telephone support to CM/ECF Users from 8:30 a.m. to 5:00 p.m.

The telephone number for the CM/ECF Help Desk is 1-888-318-2260.

Accessing PSI Reports in CM/ECF – FAQs (NEW)

FAQs – CM/ECF Most Commonly Requested Procedures

How to receive notices on cases where you are not counsel of record.

Log into CM/ECF with your Court-issued login and password, and then click on the “Utilities” menu. On the next screen, click on “Maintain Your Account”, and then click on the “Email Information” button found on the bottom, left-hand side of the screen. Click on the primary email address. On the right hand side of the screen you will find the “Case-specific options”. Enter the case number in the text field under the caption “Add additional cases for noticing” and click “Find This Case”. Once the case number is located by CM/ECF, select the case and click “Add Case”. Future filings on this case will be sent to your email address. You may add in as many additional cases as you wish. Be aware that the “free look” does not apply to these cases and that PACER will charge their standard rates for viewing these documents. When finished, click on “Return to Person Information Screen”, and then click “Submit” on the proceeding screens. When you see “User Edit Complete”, your account has been updated.

How to delete an email address associated with your account.

Log into CM/ECF with your Court-issued login and password, and then click on the “Utilities” Menu. On the next screen, click on “Maintain Your Account”, and then click on the “Email Information” button found on the bottom, left-hand side of the screen. Click on the e-mail address that you wish to remove from your account. When the configuration options appear on the right hand side of the screen, highlight and delete the email address from the text field. You will notice that the email address simultaneously disappears from the left-hand side of the screen. Please note that if you delete your primary email address, you will not receive ANY notices! When finished, click on “Return to Person Information Screen”, and then click “Submit” on the proceeding screens. When you see “User Edit Complete”, your account has been updated.

How to add a secondary email address to your account for noticing

Log into CM/ECF with your Court-issued login and password, and then click on the “Utilities” menu. On the next screen, click on “Maintain Your Account”, and then click on the “Email Information” button found on the bottom, left-hand side of the screen. Click on the “Add new e-mail address” link under Secondary e-mail addresses, and type in the email address in the text field under Configuration Options. When the system recognizes a valid email address, the configuration options will be displayed. You can now modify your Options accordingly. When finished, click on “Return to Person Information Screen”, and then click “Submit” on the proceeding screens. When you see “User Edit Complete”, your account has been updated

How to change any email address associated with your account

Log into CM/ECF with your Court-issued login and password, and then click on the “Utilities” menu. On the next screen, click on “Maintain Your Account”, and then click on the “Email Information” button found on the bottom, left-hand side of the screen. Click on the e-mail address you wish to update or change located on the left side of the screen. This will display the configuration options on the right side of the screen where the text field will show the email address for you to modify. Highlight the email address within the text field and type in the email address that you wish to set for your account. When finished, click on “Return to Person Information Screen”, and then click “Submit” on the proceeding screens. When you see “User Edit Complete”, your account has been updated.

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