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When I try to view PDF documents in CM/ECF, I see a blank screen or have other issues viewing documents. What can I try to fix this?

CM/ECF Category: 

Some browsers may not support certain preferences with Adobe. If this is the case, in Adobe, select ‘Edit’ from the drop-down menu, click on ‘Preferences,’ then ‘Internet.' Please make sure that both the first box (‘Display PDF in Browser’) and the third box (‘Allow FastWeb View’) are both unchecked.